The Customer is always Right

Sunday, May 26, 2013

Last Friday, my wife bought vitamins at Watson's in Aeon Jaya Jusco Cheras Selatan.... The vitamins were packed in two bottles; one was regular size while the other was smaller... Those two were sold together as a promotion...


After we got home, wifey asked me to unwrap them... I carefully tear down the plastic wrap on the smaller bottle's side... To my surprise, as soon as I teared up the wrap, the upper part of the smaller bottle fell off to the floor... Yup, the bottle was broken... 

The next day, we brought the vitamins to Watson's to ask for a replacement... We politely explained to the store manager that the bottle was broken before we unwrapped the packaging and we never dropped it...

The manager then explained to us that it was impossible for the bottle would break without experiencing hard impact... That ticked wifey off... Wifey immediately asked him, "Are you calling me a liar?"

"No, I'm not saying that you're lying... It's just that, it's impossible for the bottle to break without you dropping it...", told the manager...

"That means, you are calling us liars... We've explained to you that we never dropped it since we put it in my baby's bag... The bottle was broken before we unwrapped it!"

I can always count on wifey to argue... Hey, she's a freakin debater with a fierce attitude... I wouldn't want to be her opponent... However, the manager tried to argue some more and his face and attitude turned sour... He lost his cool...

After some arguing, he went back into the storage room and returned back with a new packaging of the same vitamins... "Cuba la bukak! Tengok, pecah tak?!"

Wifey unwrapped the packaging as he watched with a frustrated look upon his face... The bottles didn't break of course...

"Okey, tak pecah kan?? Ambil la!"

Now, that was really really rude... Don't you think?



The customer is always right...

Even if we're wrong, the manager shouldn't give us that kind of attitude... He should've given a more acceptable solution instead of demonstrating how wrong we were and indirectly trying to prove that we're liars...

Okey, even if we're lying, he would just let us take home the broken bottle and risk eating shards of broken glass? Come on, man...

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